At North Shore Medical Labs, quality, care and service, is the way of life. Our principal objective is to provide you with consistently accurate and diagnostically meaningful test results. To do this, stringent quality control programs are an integral part of all testing programs. We additionally participate in the continuing proficiency evaluation programs of the Department of Health and Human Services in conformance with the Clinical Laboratory Improvement Act, as amended in 1988.

NSML prides itself on the Personalized service, in addition to quality testing. We encourage suggestions and ideas from you as to how we may better satisfy your laboratory needs. Please feel free to contact us at any time with your questions, suggestions and ideas.

*For current reference ranges please refer to patient report or contact lab.

Supplies
All supplies necessary for the submission of specimens to our laboratory are furnished at no charge. Supply request forms are available for reordering supplies. When completing the supply request form, please indicate your Account Number and Address. Initially an account representative will bring the start up kit which will include supplies and requisition forms. He or she will demonstrate the staff at your office the proper use of all materials in order to ensure a minimum of service problem.

Courier Service
All clients are provided with free pickup and delivery service. Every effort is made to establish a pickup time which is consistent with your office requirements. STAT pickup will provided when you call in.

Reporting
On most procedures the test results are provided within 24 hours. Specimens are processed upon receipt, and all reports are carefully reviewed and edited by technical staff. All STAT and critical results are called by phone., followed by printed report. Written reports are sent to clients by distribution services, mail or teleprinter. When circumstances warrant, exceptionally rapid transmission of results can be provided by means of installation of telecommunication.

Staffing expertise
Board certified pathologist direct laboratory activities, providing supportive services in both the medical and technical areas on a regular basis. The lab is staffed with certified medical technologists and technicians. Technical staff is equally supported by highly trained client service and sales representatives who are always ready to respond to needs of the clients.

Training Program for office personnel
Our representative will arrange for the training of new personnel in technique of specimen collection, preparation and handling.

Lab Management Program
We actively participate in lab management programs for group practices. We encourage your discussion of special needs in these areas.

Request Forms
In order to meet the special requirements of your practice, NSML has the ability to create customized or specialized test groupings or profiles. These special profiles can be pre-printed directly onto your test requisition form in order to meet your individualized needs efficiently.

Special Pricing
Special prices are available for special profiles, employee health programs, public health functions, drug screening programs etc.